目 錄 第1 章 現(xiàn)代倉儲與配送概述 ··················· 1 1.1 現(xiàn)代倉儲概述 ································· 3 1.1.1 倉儲的概念 ···························· 3 1.1.2 倉儲的作用 ···························· 4 1.1.3 倉儲的功能 ···························· 5 1.1.4 倉儲的種類 ···························· 7 1.2 倉儲管理概述 ······························· 12 1.2.1 倉儲管理的含義 ···················· 12 1.2.2 倉儲管理的內(nèi)容 ···················· 12 1.2.3 倉儲管理的意義 ···················· 12 1.2.4 倉儲管理的原則 ···················· 13 1.3 現(xiàn)代配送與配送管理概述 ················ 14 1.3.1 配送的含義 ·························· 14 1.3.2 配送的作用 ·························· 15 1.3.3 配送的分類 ·························· 16 1.3.4 配送管理概述 ······················· 17 1.4 配送中心 ····································· 19 1.4.1 配送中心的概念 ···················· 19 1.4.2 配送中心的分類 ···················· 20 1.4.3 配送中心的功能 ···················· 22 1.5 倉儲與配送的關(guān)系 ························· 23 1.5.1 倉儲與配送的區(qū)別 ················· 24 1.5.2 倉儲與配送的聯(lián)系 ················· 24 本章小結(jié) ··········································· 25 習(xí)題 ················································· 25 第2 章 現(xiàn)代倉儲與配送規(guī)劃 ················· 28 2.1 倉庫選址規(guī)劃 ······························· 30 2.1.1 選址的原則 ·························· 30 2.1.2 倉庫選址的影響因素 ·············· 31 2.2 倉庫總體布局規(guī)劃 ························· 32 2.2.1 倉庫的平面規(guī)劃 ···················· 32 2.2.2 現(xiàn)代倉庫的立體規(guī)劃 ·············· 36 2.3 貨物儲存規(guī)劃與貨位管理 ················ 38 2.3.1 貨物儲存分區(qū)分類的原則 與方法 ································ 38 2.3.2 倉庫內(nèi)部平面布局 ·················· 39 2.3.3 貨位管理 ······························ 41 2.4 現(xiàn)代配送中心選址設(shè)計(jì) ··················· 44 2.4.1 配送中心選址概念及意義 ········· 44 2.4.2 配送中心選址的影響因素 ········· 44 2.4.3 配送中心選址流程 ·················· 45 2.5 現(xiàn)代配送中心規(guī)劃 ························· 47 2.5.1 配送中心規(guī)劃概述 ·················· 47 2.5.2 配送中心規(guī)劃原則 ·················· 48 2.5.3 配送中心規(guī)劃要素及資料 分析 ··································· 48 2.5.4 配送中心內(nèi)部規(guī)劃 ·················· 49 2.5.5 配送中心規(guī)劃示例 ·················· 50 本章小結(jié) ············································ 51 習(xí)題 ·················································· 52 第3 章 現(xiàn)代倉儲與配送設(shè)施設(shè)備 ·········· 54 3.1 常見倉儲與配送設(shè)備 ······················ 56 3.1.1 貨架 ···································· 56 3.1.2 裝卸搬運(yùn)設(shè)備 ························ 60 3.1.3 輸送設(shè)備 ······························ 64 3.1.4 運(yùn)輸設(shè)備 ······························ 68 3.1.5 包裝設(shè)備與其他設(shè)備 ··············· 68 3.2 自動化立體倉庫 ···························· 70 3.2.1 自動化立體倉庫的產(chǎn)生 與發(fā)展 ································ 70 3.2.2 自動化立體倉庫的基本組成 ······ 70 3.2.3 自動化立體倉庫的主要特點(diǎn) ······ 71 本章小結(jié) ············································ 72 習(xí)題 ·················································· 73 第4 章 倉儲操作業(yè)務(wù)管理 ····················· 75 4.1 倉儲操作業(yè)務(wù)管理概述 ··················· 77 4.1.1 入庫管理概述 ························ 78 4.1.2 在庫管理概述 ························ 79 4.1.3 出庫管理概述 ························ 80 4.2 貨物入庫管理 ······························· 82 4.2.1 入庫準(zhǔn)備 ····························· 83 4.2.2 貨物接運(yùn) ····························· 84 4.2.3 質(zhì)量檢驗(yàn)與驗(yàn)收 ···················· 85 4.2.4 爭議問題處理 ······················· 86 4.2.5 入庫存放 ····························· 87 4.3 在庫管理 ····································· 88 4.3.1 物品的堆碼 ·························· 88 4.3.2 選擇和確定貨位的原則 ··········· 89 4.3.3 倉儲保管 ····························· 90 4.3.4 盤點(diǎn) ··································· 92 4.4 出庫管理 ····································· 93 4.4.1 出庫準(zhǔn)備 ····························· 93 4.4.2 備貨 ··································· 94 4.4.3 出庫 ··································· 95 本章小結(jié) ··········································· 97 習(xí)題 ················································· 97 第5 章 倉儲商務(wù)管理 ··························· 99 5.1 倉儲商務(wù)管理概述 ························ 102 5.1.1 倉儲商務(wù)管理的概念 ············· 102 5.1.2 倉儲商務(wù)管理的過程 ············· 102 5.1.3 倉儲商務(wù)管理的內(nèi)容 ············· 103 5.1.4 倉儲商務(wù)管理的意義 ············· 104 5.2 倉儲合同洽談與訂立 ····················· 105 5.2.1 倉儲合同的含義、特點(diǎn)和 種類 ·································· 105 5.2.2 倉儲合同的訂立 ··················· 106 5.2.3 倉儲合同的生效和無效 ·········· 109 5.2.4 倉儲合同的變更、解除 與終止 ······························· 110 5.2.5 倉儲合同當(dāng)事人的權(quán)利 和義務(wù) ······························· 111 5.2.6 違約責(zé)任和免責(zé)規(guī)定 ············· 112 5.3 倉單業(yè)務(wù) ···································· 114 5.3.1 倉單的概念 ························· 114 5.3.2 倉單的性質(zhì) ························· 114 5.3.3 倉單的內(nèi)容 ························· 115 5.3.4 倉單的業(yè)務(wù) ························· 117 本章小結(jié) ·········································· 118 習(xí)題 ················································ 119 第6 章 特殊物品保管和倉儲安全管理 ···· 122 6.1 特殊物品保管工作 ························ 123 6.1.1 倉儲物的防霉工作 ················· 123 6.1.2 倉儲物的防蟲工作 ················· 126 6.1.3 金屬貨物的防銹工作 ·············· 128 6.1.4 高分子貨物的防老化工作 ········ 129 6.1.5 危險(xiǎn)品的倉儲 ······················· 130 6.2 倉庫治安保衛(wèi)管理 ························ 134 6.2.1 倉庫治安保衛(wèi)概述 ················· 134 6.2.2 倉庫治安保衛(wèi)組織機(jī)構(gòu) ··········· 134 6.2.3 倉庫治安保衛(wèi)管理制度 ··········· 135 6.2.4 倉庫治安保衛(wèi)工作及要求 ········ 136 6.3 倉庫消防安全管理 ························ 137 6.3.1 火災(zāi)基本知識 ······················· 137 6.3.2 倉庫的滅火和防火方法 ··········· 138 6.3.3 倉庫滅火系統(tǒng) ······················· 139 6.4 倉庫安全生產(chǎn)管理 ························ 141 6.4.1 人員安全 ····························· 141 6.4.2 設(shè)備使用安全 ······················· 143 6.4.3 倉庫作業(yè)安全 ······················· 144 6.4.4 存儲區(qū)作業(yè)安全 ···················· 144 6.5 庫區(qū)和倉庫技術(shù)安全管理 ··············· 145 6.5.1 庫區(qū)的安全管理 ···················· 145 6.5.2 倉庫技術(shù)的安全管理 ·············· 145 本章小結(jié) ··········································· 146 習(xí)題 ················································· 147 第7 章 配送作業(yè)管理 ··························· 149 7.1 配送作業(yè)管理概述 ························ 151 7.1.1 配送作業(yè)流程 ······················· 151 7.1.2 配送作業(yè)合理化 ···················· 152 7.2 配送訂單處理 ······························ 157 7.3 揀貨、補(bǔ)貨與流通加工 ·················· 157 7.3.1 揀貨作業(yè) ····························· 157 7.3.2 補(bǔ)貨作業(yè) ····························· 159 7.3.3 流通加工作業(yè) ······················· 159 7.4 裝配與送貨管理 ··························· 163 7.4.1 裝配作業(yè) ····························· 163 7.4.2 送貨管理 ····························· 164 7.5 退貨或換貨作業(yè)管理 ····················· 165 本章小結(jié) ··········································· 165 習(xí)題 ················································· 166 第8 章 配送運(yùn)營管理 ·························· 169 8.1 配送服務(wù)合同洽談與訂立 ··············· 171 8.1.1 配送服務(wù)合同概述 ················ 171 8.1.2 配送服務(wù)合同的種類 ············· 171 8.1.3 配送服務(wù)合同的主要條款 ······· 172 8.1.4 配送服務(wù)合同的訂立 ············· 174 8.1.5 配送服務(wù)合同的履行 ············· 174 8.2 配送運(yùn)輸路線的確定 ····················· 175 8.2.1 配送運(yùn)輸?shù)男问?··················· 175 8.2.2 配送運(yùn)輸路線的類型 ············· 177 8.3 配送車輛營運(yùn)管理 ························ 181 8.3.1 車輛調(diào)度工作的作用和 特點(diǎn) ·································· 181 8.3.2 車輛調(diào)度的原則 ··················· 181 8.3.3 配送車輛調(diào)度優(yōu)化問題 分類 ·································· 182 8.3.4 車輛調(diào)度優(yōu)化方法 ················ 183 8.4 配送客戶服務(wù) ······························ 183 8.4.1 客戶服務(wù)管理 ······················ 183 8.4.2 配送服務(wù)質(zhì)量體系 ················ 185 8.4.3 配送服務(wù)質(zhì)量管理基本 工作 ·································· 187 本章小結(jié) ·········································· 188 習(xí)題 ················································ 189 第9 章 倉儲配送成本與績效管理 ········· 191 9.1 倉儲成本管理 ······························ 192 9.1.1 倉儲成本構(gòu)成 ······················ 193 9.1.2 成本控制原則 ······················ 195 9.1.3 倉儲成本控制策略 ················ 197 9.2 配送成本管理 ······························ 198 9.2.1 配送成本構(gòu)成 ······················ 198 9.2.2 配送成本控制策略 ················ 200 9.2.3 成本預(yù)測 ···························· 201 9.3 倉儲績效管理 ······························ 203 9.3.1 倉儲生產(chǎn)績效考核意義 ·········· 203 9.3.2 倉儲生產(chǎn)績效考核指標(biāo)的 制定和管理 ························· 205 9.3.3 倉儲生產(chǎn)績效考核指標(biāo) 體系 ·································· 206 9.3.4 倉儲生產(chǎn)績效考核指標(biāo) 分析的方法 ························· 209 9.4 配送績效管理 ······························ 211 9.4.1 配送服務(wù)質(zhì)量的評估及 評分標(biāo)準(zhǔn) ···························· 211 9.4.2 配送績效的評估標(biāo)準(zhǔn) ·············· 212 本章小結(jié) ··········································· 213 習(xí)題 ················································· 213 第10 章 智慧倉儲與配送 ····················· 215 10.1 智慧倉儲與配送概述 ··················· 216 10.1.1 智慧倉儲概述 ····················· 216 10.1.2 智慧配送概述 ····················· 218 10.2 倉儲與配送數(shù)字化技術(shù) ················ 222 10.2.1 大數(shù)據(jù)技術(shù)的概念 ··············· 222 10.2.2 大數(shù)據(jù)的特點(diǎn) ····················· 223 10.2.3 大數(shù)據(jù)技術(shù)應(yīng)用的基本 環(huán)節(jié) ································· 224 10.2.4 大數(shù)據(jù)技術(shù)在智慧倉配 中的應(yīng)用 ··························· 226 10.3 倉儲與配送人工智能技術(shù) ············· 227 10.3.1 人工智能的概念 ·················· 227 10.3.2 人工智能在智慧倉配 中的應(yīng)用 ··························· 227 10.4 智慧倉配決策與應(yīng)用案例 ············· 229 10.4.1 智慧倉儲決策 ····················· 229 10.4.2 智慧配送決策 ····················· 233 10.4.3 智慧倉配案例 ····················· 240 本章小結(jié) ··········································· 245 習(xí)題 ················································· 246 第11 章 綠色倉儲與配送 ····················· 250 11.1 綠色倉儲與配送概述 ···················· 252 11.1.1 綠色倉儲 ··························· 252 11.1.2 綠色配送 ··························· 253 11.2 綠色倉儲與配送措施 ···················· 254 11.2.1 綠色倉儲與配送現(xiàn)狀 ············ 254 11.2.2 綠色倉儲與配送對策 ············ 255 11.2.3 綠色倉儲與配送相關(guān)技術(shù) ······ 256 11.3 綠色倉儲與配送案例 ···················· 258 本章小結(jié) ··········································· 260 習(xí)題 ················································· 260 第12 章 現(xiàn)代專業(yè)化倉儲與配送 ··········· 262 12.1 電商倉配物流 ···························· 263 12.1.1 電商倉配物流概述 ··············· 263 12.1.2 電商倉配供應(yīng)鏈體系結(jié)構(gòu) ······ 264 12.1.3 電商倉配的主要優(yōu)勢 ············ 264 12.1.4 電商倉配運(yùn)作模式 ··············· 266 12.2 海外倉與保稅倉庫 ······················ 268 12.2.1 海外倉概述 ························ 268 12.2.2 保稅倉庫概述 ····················· 270 12.3 物聯(lián)網(wǎng)技術(shù)介入的冷鏈倉儲 ·········· 272 12.3.1 冷鏈物流的概念 ·················· 272 12.3.2 物聯(lián)網(wǎng)技術(shù)介入的冷鏈倉儲 ··· 272 12.4 前置倉與即時(shí)配送 ······················ 274 12.4.1 前置倉概述 ························ 274 12.4.2 前置倉業(yè)務(wù)主要內(nèi)容 ············ 275 12.4.3 前置倉模式的優(yōu)勢與劣勢 ······ 275 本章小結(jié) ··········································· 277 習(xí)題 ················································· 278 參考文獻(xiàn) ················································ 280